Are you looking to take better care of your customers? Many businesses are striving for better ways to improve customer service online. How about a new website? It’s is a great plan for improving external and internal customer service in 2019.
A new website can:
- Improve user experience through a fresh design. These days, landing on a well designed, beautiful website is similar to walking into a well designed room. Our online experiences are gradually becoming more important, and we like a good experience. Just the aesthetics of your site (a nice photo, calm colors, or framework) can effect your customer’s mood. Hopefully for the better. If you have any doubts about that, then maybe a new website, or at least a redesign is in the cards?
- Improve online presence through updated content. Part of the “bounce” your site endures is due to outdated content. If there’s nothing new to see (new products highlighted or a new video to watch), then your customer may just leave the site. You can provide better service through updated content. Your site can also be more relevant to the searches your customers are doing, which gives your content priority with Google.
- Improve internal operations and workflow. Your external customers aren’t the only ones that will love a new site. These days, a new site can easily integrate with your CRM system. With the right programming and set up, the site can transfer leads and even customer orders directly into your system. No more manually repeating an order or copying and pasting information.
Your customers want to give you business, and they want you to succeed. They also want you to have a website that’s easy to use and has the information they need. You can help your customers and your employees at the same time by working a new website into your 2019 plans ASAP. Contact us today for more information on how we can help.